Privacy Policy
Your privacy is important to us.
Last Updated: August 4, 2025
1. Our Policy
This Privacy Policy sets out the policy of Golden Glow Wellness Pty Ltd trading as Pilates on the Bay (ABN 36 687 472 902) with respect to the way in which we collect, use, disclose, store, secure and dispose of Personal Information about our customers and employees including through our website at pilatesonthebay.com.au and other online or digital platforms (including via any applications developed or operated by Pilates on the Bay) (Online Platforms).
2. Our Obligations
Pilates on the Bay is bound by the Australian Privacy Principles set out in Schedule 1 of the Act. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at oaic.gov.au.
3. Definitions
For the purposes of this Privacy Policy, “Personal Information” is defined under the Act and characterised as being information or an opinion about an individual whose identity is apparent or can reasonably be ascertained from that information or opinion. “Sensitive information” is information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a professional or trade association, membership of a trade union, details of health, disability, sexual orientation or criminal record.
4. Collection of Personal & Sensitive Information
Any Personal or Sensitive Information that we collect about individuals will be used and disclosed by us to provide the Services required or otherwise to enable us to carry out our functions including but not limited to processing payments, creating accounts or providing you with information.
The types of Personal Information generally collected by us includes but is not limited to your name, address, date of birth, mobile and telephone numbers, e-mail address, credit card or bank account details, occupation and employer, driver’s licence number and emergency contact details. Personal Information is also collected when individuals provide business cards or other documentation to us containing such Personal Information, including completion of a Membership Agreement, job application or a health questionnaire. Personal Information also includes information we collect in the course of providing the Services to individuals and via external communications.
5. Other Information We Collect
We may also collect behavioural and/or statistical information about individuals or businesses in connection with the Services.
The types of Sensitive Information generally collected by us includes but is not limited to information relating to health information, health issues or any disabilities that are necessary to properly advise you about fitness training. The types of health-related information include medical history, whether individuals are using medication, smoke or are pregnant and other health related information. We will obtain specific consent in circumstances where it is necessary to collect Sensitive Information.
6. Disclosure to Third Parties
Pilates on the Bay will disclose Personal Information to third party business partners when they provide services to Pilates on the Bay that are consistent with the terms of this Privacy Policy. When we outsource or contract out specific support services, our contractors may access individuals’ Personal Information. It is important to note that all our contractors are subject to strict confidentiality obligations. We take great pride in operating only with reputable business partners.
7. Your Obligation to Provide Information
You are not obliged to provide your personal information to Pilates on the Bay however you acknowledge that without certain information it may not be possible for Pilates on the Bay to provide its Facilities and Services to you.
8. Security of Your Information
Pilates on the Bay will seek to take all reasonable steps to keep any information we hold about you, secure, accurate and up to date. Your information is stored on secure servers and we will take all reasonable steps to ensure that our employees and contractors respect the confidentiality of any Personal Information held by us. You should notify us immediately if there is any unauthorised use of your account or any other breach of security. Pilates on the Bay does not accept responsibility for any consequences of the unauthorised access to your information.
9. Links to Other Websites
Our Online Platforms may contain links to other websites which we do not control; they are not covered by our Privacy Policy. If users access other websites using the links provided, operators may collect information from users and use it in accordance with their own privacy policy, which may differ from ours. We have no control over the types of information third-party site owners choose to collect and how they use it.
10. Changes to This Policy
Pilates on the Bay reserve the right to change this Privacy Policy without prior notice. Any changes to Privacy Policy will be posted on our website or via our other online platforms, or we may decide to inform you via other means, such as by way of direct email communication.
11. Accessing & Correcting Your Information
If you wish to seek access to, correction of or deletion of Personal Information that Pilates on the Bay holds about you, please contact us in writing at info@pilatesonthebay.com.au.
12. Class Recordings
Classes may be recorded by the instructor for quality control, as well as promotional purposes. If you do not consent to the instructor using video or still images taken during the class for promotional purposes, please notify the instructor and provide written notice to admin@pilatesonthebay.com.au.